1. Are you a manufacturer or a trading company?
We are a distinguished manufacturer with over 20 years of expertise in producing sheet metalworking equipment.
2. Where is your company located?
Ma'anshan, Anhui Province, China, is our distinguished location. From here, we are a convenient 360 kilometers from the bustling Shanghai Pudong International Airport (PVG). Additionally, the Nanjing Lukou International Airport (NKG) is a mere 35 kilometers away, translating to a swift 30-minute drive.
3. How long does it take to deliver the machine?
Our standard delivery timeline for machines is typically within 30 days. However, for those seeking non-standard customized solutions, the lead time extends slightly, yet it remains efficient and never surpasses 50 days.
4. What is your acceptable payment?
We generally embrace T/T and L/C payment methods, with terms of a 30% deposit followed by 70% payment before dispatch. Nevertheless, for our esteemed clients, we offer enhanced payment options tailored to special needs.
5. What is your warranty period?
Our warranty period is comprehensive: one year for the general version of machines. For non-standard versions, we extend our assurance to a generous 2-3 years. We kindly advise confirming the precise warranty timeframe with our sales team.
6. What services are included during the warranty period?
Throughout the warranty period, we provide complimentary replacement parts, ensuring seamless performance. Please note, this does not cover wearing parts.
7. Do you accept OEM customization?
Absolutely, we embrace OEM customization options, including design, color, configuration, and more. While the cost for such tailored solutions may be slightly higher, our sales team is ready to provide detailed insights.
9. How are your machine tools packaged?
In our commitment to secure transit, we load machine tools directly into containers, using robust steel wires to mitigate damage risks during ocean transportation. We guarantee that the container is solely dedicated to your machine tool, ensuring no other items are included.