1. Are you a manufacturer or a trading company?
We are a dedicated manufacturer, boasting over 20 years of expertise in the production of sheet metalworking equipment.
2. Where is your company located?
Nestled in the heart of Ma'anshan, Anhui Province, China, our strategic location places us just 360 kilometers from the bustling Shanghai Pudong International Airport (PVG). For those seeking a swift journey, we're only a mere 35 kilometers from Nanjing Lukou International Airport (NKG), translating to a convenient 30-minute drive.
3. How long does it take to deliver the machine?
With an unwavering commitment to punctuality, we typically dispatch our machines within a brisk 30-day window. Should you opt for our bespoke, non-standard machines, rest assured that while the lead time may extend slightly, it will never exceed a maximum of 50 days.
4. What is your acceptable payment?
We graciously accept T/T and L/C payment methods, structured as a 30% deposit and a balance of 70% prior to delivery. For our esteemed clientele with unique needs, we are delighted to offer enhanced payment options tailored just for you.
5. What is your warranty period?
Our promise of quality is backed by a one-year warranty for standard machines, while our distinguished non-standard machines boast an extended warranty of 2-3 years. We kindly recommend confirming the specific warranty details with our dedicated sales team beforehand.
6. What services are included during the warranty period?
Throughout the warranty period, we proudly provide complimentary replacement parts, ensuring seamless operation. Please note that this excludes consumable components.
7. Do you accept OEM customization?
Absolutely, we embrace OEM customization, tailoring aspects such as appearance, color, and configuration to your desires. While customized machines may incur a modest price adjustment, our sales team is eager to share comprehensive details with you.
8. How are your machine tools packaged?
Our machine tools are securely loaded into containers, safeguarded by robust steel wires to withstand the rigors of ocean transportation. We ensure exclusivity within the container, with no other items accompanying your ordered machine tool, guaranteeing its pristine arrival.